Because an eSIM is a digital product delivered instantly and consumed once installed, refunds are limited to the cases below.
You get a full refund if
- Your eSIM was never delivered (no QR code by email or on your order page within 24 hours of payment).
- Your eSIM cannot be installed or does not connect because of a fault on our side or our network partner's side, and our support team cannot resolve it.
- You were charged more than once for the same order.
We cannot refund
- An eSIM that has been installed on a device, or has used any data.
- Plans bought for an incompatible or carrier-locked device, once the eSIM has been installed or the installation attempted.
- Unused data or remaining days at the end of a trip.
- Issues caused by deleting the eSIM, device settings, or local network conditions outside our control.
Not installed yet?
If you bought the wrong plan or your trip was cancelled and you have not installed the eSIM, contact us within 30 days of purchase. We'll check with our partner that it is unused and, if so, refund it.
How to request a refund
Email support@arrigo.app with your order link and a short description (and screenshots of any error, never of your QR code). We reply within 2 business days. Approved refunds go back to your original payment method; banks typically take 5–10 business days to show them.
This policy does not affect your statutory rights where they apply.