How can we help?

We usually reply within a few hours.

Email us

Write to support@arrigo.app. Please include:

  • The email you used at checkout
  • Your order link (from your confirmation email). Don't send screenshots of your QR code.
  • Your phone model and what you see (error message, no signal, etc.)
Email support

Other questions

Partnerships, press or anything that isn't about an order: hello@arrigo.app.

Quick fixes

  • No QR email? Check spam/promotions. Your QR code is also on your order page (link in the payment receipt).
  • No data after landing? Turn on the eSIM line, enable Data Roaming for it, make it your mobile data line, then toggle Airplane mode.
  • "Cannot add eSIM" / "Code no longer valid"? Each eSIM installs once. If you deleted it, contact us before buying again.
  • Phone not compatible? If you haven't installed the eSIM yet, contact us; see the Refund Policy.